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You may return your order or items if all the following reasons are met:
Please reach us at firstname.lastname@example.org for us to confirm if your order is returnable and to start the return process.
Please keep the Tracking Number for the parcel provided by the courier to monitor your shipment to us.
We will conduct an evaluation within two (2) business days of receiving your returned items; you will receive a Whatsapp or email notification once the returned item is received at the warehouse.
If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form.
If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.
Not valid return for wrong size and promotion item purchased.
Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.
The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.
We do our utmost to ensure that all items sold are of the highest quality. However, should you have a concern about a faulty or damaged item, please email us at: email@example.com
Please email customer service if you receive extra products or if the products delivered are not what was ordered. In your email, tell us:
If the product received is not the product you ordered, please email us at firstname.lastname@example.org within seven (7) working days of receiving the product. We will review the matter for you promptly and arrange for re-shipment of the correct product.
Chomelisse provides no refunds for any products once delivery has been confirmed. Any appeals for refunds by customers will not be entertained under any circumstances.