All packages and products will be delivered via DHL and/or Pos Laju. Shipping and processing times will be subject to the business hours and schedule of the respective service provider. Individual delivery fees will be factored into the total cost of the products bought through our site.

To learn more about the estimated shipping time and costs based on your intended delivery location, please refer to the respective service websites below:

Pos Laju: https://www.pos.com.my/

DHL: https://www.dhl.com/my-en/home/

Estimated Shipping Time: 14 days

EXCLUSION

At this moment, we only ship to selected countries.

UNDELIVERABLE PACKAGES & INCORRECT ADDRESSES

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will not issue any refund.

We are unable to re-ship orders that are returned to us as undeliverable. If you still want to repurchase undeliverable items, you are welcome to place a new order on our website.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:

• Incorrect Address
  • If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case, so please double-check your address carefully when placing a new order.
• Other Address Problems
  • In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than the one printed on the label.
• Failed Delivery Attempts
• Refused by Recipient
  • If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

SHIPPING & HANDLING RESTRICTIONS

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all locations. You’ll be notified while placing your order if we cannot ship specific items to the selected address.

DISCREET PACKAGING

Your privacy is important to us and our discreet packaging ensures that you are the only one getting excited by the parcel – to others it may look a little boring. Package contents are never displayed on the outer label.